Support

Flashr didn't alert me

Usually this is the app working as designed. Flashr is built to stay quiet unless a warning would actually change what you do, so there are three ordinary reasons for silence:

• You were at or near the posted limit. Flashr suppresses the alert when you're driving within the limit for that zone and speaks up once you're meaningfully over it. If a camera has no posted limit in our data, it always alerts.
• The zone wasn't active. Playground and school zones only apply during set hours — an Edmonton playground zone is 30 km/h from 7:30am to 9pm, and at 10pm the posted limit is back to normal. Outside those hours the camera is not enforcing a reduced limit and Flashr stays silent.
• Location permission isn't set to Always. See below.

If none of those explain it — you were well over the limit, in hours, with permissions granted — that is a bug and we want to hear about it. Email us with the location and time.

Alerts while the app is in the background

Flashr keeps warning you with the app minimized and the screen off, but iOS only allows that with the right permission. In the iPhone Settings app, open Flashr and confirm:

• Location is set to Always, with Precise Location on. "While Using the App" will stop alerts once you lock the phone.
• Notifications are allowed, so lock-screen alerts can appear.
• Your ringer or media volume is up if you want audio alerts.

Battery

Flashr drops to a low-power mode a few minutes after you stop moving and wakes when the car starts again, so leaving it running while parked costs very little. If you're seeing heavy drain, check that Location is set to Always rather than being repeatedly re-granted, and email us with a screenshot of Settings → Battery.

A camera is missing, moved, or gone

Our database comes from official municipal open data, community reports, and manual verification, and enforcement changes constantly. You can fix it two ways:

• In the app — tap the report button to add a camera or enforcement you've spotted, or flag one that's no longer there.
• On the web — the camera map shows everything we hold and takes reports too.

Flags go into a review queue and are checked by hand against the source data before anything changes.

Coverage

Flashr covers Canadian traffic-enforcement cameras, with the deepest coverage in Alberta — where the great majority of the country's photo radar operates. The coverage page has current counts by city, and the province legality guide explains where camera enforcement exists at all. Community reporting works everywhere, including provinces with no fixed cameras.

Flashr Pro

• Restore a purchase. If you reinstalled or changed devices, open the Pro screen in the app and tap Restore Purchases. Make sure you're signed into the same Flashr account and the same Apple Account you bought with.
• Manage or cancel. Subscriptions are billed by Apple, so they're managed in your Apple Account subscription settings — we can't cancel or change a subscription on your behalf.
• Refunds. Apple handles all App Store refunds through reportaproblem.apple.com.
• Paid but Pro didn't unlock. Try Restore Purchases first. If it still doesn't unlock, email us with the date of purchase and the email on your Flashr account.

Your account and your data

• Delete your account. In the app, open Settings and use Delete account. This removes your account and associated personal data.
• Access or correct your data. Email privacy@flashr.app and we'll respond as described in the Privacy Policy.
• Analytics opt-out. Available in the app's settings.

Safety

Still stuck?

Email support@flashr.app. If you're reporting a bug, the most useful things you can send are your device model, your iOS version, and what you expected to happen versus what did.